Bill Wichert

Co-Founder, COO

Bill is the Co-Founder and COO of Signal Cortex. He has over 20 years of technology management, cybersecurity, operations, and consulting experience.  Bill has spent most of his career delivering innovative solutions, defining corporate strategy, and leading world class support teams. His diverse background includes experience in aviation, healthcare, higher education, government, and private companies.  The organizations he worked with are some of the largest and best known in their industries including the Cleveland Clinic and JPMorgan Chase Bank.  Most recently, he was the Interim CIO at Cleveland Hopkins International Airport. He has spoken at multiple national conferences on topics ranging from innovation to service management. Bill holds an MBA with concentrations in Health Systems Management and Organizational Development & Leadership and BS in Management from Case Western Reserve University. He is also a Cybersecurity faculty member at Cuyahoga Community College where he has taught for the last 19 years.

Blog Posts

How Being Proactive Can Improve Your Service Business

One of the most important concepts for a successful business is to be proactive. In most areas of the business, you should not wait for issues to happen, but predict and address them before they happen.

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The Five Reasons A Service Business Is A Success

There are tens of thousands of building and facility services companies in the US. They exist in every part of the country and every size of organization. Unfortunately, many don't survive.

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Why should new technology be easy to use?

Many of the most used technology services and devices have something at their core that differentiates them from their competition. Sometimes it is a cool feature, but most of the time, it is that they are easy to use.

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Building Trust With Building and Facility Service Customers

Like many people, I want to work and partner with people I can trust. That trust is built on a shared understanding and and expectation of honest business dealings. In truth, honesty is easy when everything is going well and there are no challenges. The difficulty is being honest when it could make you look bad or could hurt you.

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How to Organize Your Work Order System

Many people feel that having a work order management system will solve their problems simply by having the system in place. This is not true. Just like any other software, work order management software is a tool. If you do not know how to use it or how to make it work for you, it will not solve your issues.

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How To Develop a Powerful Social Network For Your Services Business

Your social network in your connection to the world and without deeper bonds and rich connections, it will be more difficult to grow your business. Spend time to cultivate your social network and your connections will be there when you need them.

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4 Lead Management Strategies for Commercial Cleaning Companies

We discuss a number of strategies for lead generation that can be used for commercial cleaning companies that will not only find potential customers but locate customers that will be more inclined to have a conversation about a new relationship with your organization.

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Email Marketing Basics: How to Get More Customers and Grow Your Business

Email marketing is a great first step into a different scale and style of marketing using digital services. Let's talk about how you can use it to grow your company.

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The Biggest Mistakes Growing Companies Make

The transition from a small company to a larger one can be a very difficult time. Here are some helpful tips for minimizing mistakes while making a strong transition to a larger company.

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A No-Nonsense Guide to Employee Satisfaction

It's not just about how many customers you've got or the number of sales you can make, it's about maintaining your business by satisfying your customers and your staff.

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8 Ways to Go Beyond Customer Service

Great companies look beyond customer service and build support structures that drive enhanced customer satisfaction.

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The 4 Types of Technology for a Growing BSC

Technology can make the difference between success and failure. For every company to be successful, they need technology to support their employees and customers.

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How to Use Work Order Management to Create a Successful Facility Services Business

The importance of work order management for facility services businesses cannot be overstated. If you want your business to grow and to thrive, consider what it means to incorporate work order management into your business strategy.

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